Permalinks missing

    • Christofer Coenen
      Participant
      # 1 month, 1 week ago

      Hi,
      since updating Customer Area to Version 8.1.2 permalinks in backend don`t show anymore, neither in “private file” nor “private pages” edit-screen.

      Before it showed up under the title like in normal wordpress post or pages.

      We used to copy the permalink form there to send it to our customers.

      Add-ons:
      Authentication Forms Version 6.0.2
      Enhanced Files Version 3.0.2

      I also deactivated main plugin and add-ons and reactivated in correct order, but it didn`t help.

      Any hint about to show permalinks again would be useful. Thank you very much.

    • Thomas
      Keymaster
      # 1 month ago

      Hi,

      Could you first try to check for a plugin conflict? I suspect that a page builder or one of your plugin is removing that.

      Regards.

    • Christofer Coenen
      Participant
      # 1 month ago

      Hi Thomas,

      thanks for replying.

      I testet for plugin conflict but the issue remained.

      When I downgrade WPCustomerArea to Version 7.5.1 the permalinks show up again as normal underneath the title-field. But that`s not a good solution as it seems unpossible to validate our current licences for WP Customer Area – Authentication Forms and WP Customer Area – Enhanced Files with that old Version of WPCustomerArea.

      Any ideas how to get the permalinks back? “File” and “Page” must be a custom post type, where in the configuration of the plugin can we find settings for edit-view?

      Wordpress version is 5.9.3

      Thank you very much, Christofer

      • Christofer Coenen
        Participant
        # 1 month ago

        Hi,

        i just installed WP Customer Area in a blank WordPress Installation without any further add-ons and i found that permalinks are not shown either. So maybe this is not a bug but a “feature”? 🙁

        But why would you remove the permalinks underneath the title-field? This was very practical for us to copy the link to the private files and send it to our customers.

        Thank you very much, Christofer

    • Thomas
      Keymaster
      # 1 month ago

      Hi,

      We did not remove anything, but it looks like you are right. I also saw that on another customer’s site, and you are right, I also feel this annoying. There might be a change from WordPress because that link suddently disappeared.

      I’ll take a look into this next week and let you know.

      Thank you for the report.

      Regards.

    • Christofer Coenen
      Participant
      # 3 weeks, 5 days ago

      Hi Thomas,

      thank you very much for looking into it. I had a feeling that this behaviour might be unintentionally. Hope you`ll find a solution.

      Regards.

    • Thomas
      Keymaster
      # 2 weeks, 3 days ago

      Hi,

      I’ve fixed the issue and this fix will be part of the next release.

      Regards.

    • Christofer Coenen
      Participant
      # 1 week, 6 days ago

      Hi Thomas,

      thank you very much, but your link to the fix results in a “page not found”. Can you repost the correct link here?

      Regards, Claudia

    • Thomas
      Keymaster
      # 1 week, 3 days ago

      However, you might prefer to wait for the next plugin updates. There are also some changes in the add-on’s files, not listed on that page.

      Regards.

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