Community Forum

Plug-ins Causing WP Plug-in Page to load for 2-3 minutes

• • Michael Fernald

    Participant

    # 2 years, 8 months ago

    It appears that with any WPCA plugins activated causes the WP plugin page to load for extremely long times. Happy to provide whatever logs requested.
  • Francesco Ceccano

    Member

    # 2 years, 8 months ago

    Here the same problem.
  • Vincent Mimoun-Prat

    Participant

    # 2 years, 8 months ago

    Happy to provide whatever logs requested.

    Could you send me those logs by email: support@wp-customerarea.com

    Thanks,
  • Francesco Ceccano

    Member

    # 2 years, 8 months ago

    This reply has been marked as private.
  • Thomas

    Keymaster

    # 2 years, 8 months ago

    Hi,

    Unfortunately, I don’t have this issue in my development environment. Could you please create a cloned site and send us some temporary admin and FTP credentials in a private reply?

    Regards.

    Want to help WP Customer Area? It only takes few seconds!
    Rate & review the plugin on WordPress.org 🙂
    • Francesco Ceccano

      Member

      # 2 years, 7 months ago

      Hi Thomas,

      I see that you never logged in my staging website. Could you check the issue, so I can delete your account from my wordpress?

      Thank you
    • Thomas

      Keymaster

      # 2 years, 7 months ago

      Hello,

      Sorry, yes you can remove the staging access. We managed to reproduce the issue on a testing instance. We won’t need to work on your site to resolve that so feel free to delete the account.

      We’re actually working on a fix. We’ll let you know about the progress.

      Regards.

      Want to help WP Customer Area? It only takes few seconds!
      Rate & review the plugin on WordPress.org 🙂
  • Francesco Ceccano

    Member

    # 2 years, 7 months ago

    This reply has been marked as private.
  • Nicolas

    Participant

    # 2 years, 6 months ago

    Same problem here from the begining !
  • Vincent Mimoun-Prat

    Participant

    # 2 years, 6 months ago

    Hi Nicolas,

    I have a patch that could be tested. Would you agree to test it?

    Here is the change in question

    https://gitlab.com/wp-customerarea/plugins/customer-area/-/commit/ba506bf34ad7f97ac744fabe0d3caf027e58f06b

    (on the left = before, on the right = after)
  • Francesco Ceccano

    Member

    # 2 years, 6 months ago

    I tried to overwrite the file /public_html/wp-content/plugins/customer-area/src/php/core-classes/Licensing/licensing-client.class.php with the GIT one you provided, but honestly I could not see any difference.

    Maybe did I forget to do something inside the patch file?
  • Nicolas

    Participant

    # 2 years, 6 months ago

    Hi, there is no difference at all with this commit
  • Vincent Mimoun-Prat

    Participant

    # 2 years, 5 months ago

    Thanks for the feedback. Will keep looking for a fix.