Community Forum

Sending email notification

• • Daniele Rondinelli

    Participant

    # 2 years, 7 months ago

    Good morning, the Notifications plugin does not send emails to site administrators when there is a file download. Although all settings are correct and the sending of the email appears in the log, no message appears in the inbox. We tried the plugin on a testing domain and everything worked, we deactivated the license on the testing domain and activated it on the new domain and it no longer works. How can we solve it?
  • Daniele Rondinelli

    Participant

    # 2 years, 7 months ago

    This reply has been marked as private.
  • Vincent Mimoun-Prat

    Participant

    # 2 years, 7 months ago

    Hi,

    Our plugin uses the WordPress core mail functions.

    If the log is there, it means the notification gets properly passed to WordPress. I think your email is getting blocked after that.

    You would need to check your server configuration to see what is preventing the email to get out.

    Regards,