Sending email notification

    • Daniele Rondinelli
      Participant
      # 8 months, 2 weeks ago

      Good morning, the Notifications plugin does not send emails to site administrators when there is a file download. Although all settings are correct and the sending of the email appears in the log, no message appears in the inbox. We tried the plugin on a testing domain and everything worked, we deactivated the license on the testing domain and activated it on the new domain and it no longer works. How can we solve it?

    • Daniele Rondinelli
      Participant
      # 8 months, 2 weeks ago
      This reply has been marked as private.
    • # 8 months, 2 weeks ago

      Hi,

      Our plugin uses the WordPress core mail functions.

      If the log is there, it means the notification gets properly passed to WordPress. I think your email is getting blocked after that.

      You would need to check your server configuration to see what is preventing the email to get out.

      Regards,

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