Update after updating add-ons

    • # 1 year, 3 months ago


      I updated the add-ons from WP dashboard, without following the guidelines since I did not see them before. When I tried to update the main plugin I got this message: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

      What would be the right update procedure now?


    • Thomas
      # 1 year, 3 months ago


      Did you install our plugins by copying files through FTP?
      I think that your plugins folder has too restrictive CHMOD restrictions.

      You can change file and folders permissions through FTP.

      Alternatively, you can download our plugin and add-ons as zip files, then connect to your FTP, delete any customer-area* folder, and re-upload extracted zip files to the plugins folder.

      Then activate the main plugin. Make sure it doesn’t throw any error, then re-activate the add-ons one by one.


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