Community Forum

Hi,

it should be fixed now. Sorry for the delay.

Regards,

Hi,

Yes, no problem. Can you please buy the notifications add-on?

Once this is done, please send an email to contact@wp-customerarea.com and I will refund your initial purchase. In that email, please mention your email address linked to the purchase and/or the purchase number (WPCA-xxxxx)

Regards,

Glad you found it.

Regards,

Hi,

I have cancelled your subscription to Enhanced Files Pro. You should not get charged next year.

You will need to purchase a personal license on next renewal (April 27th, 2023) to get your personal license. (we cannot easily convert a pro license into a personal license, sorry).

Regards,

Hi,

Here is what we have on Stripe :

La tentative de paiement par MasterCard •••• 8008 a été refuséeLa banque a renvoyé le code de refus de paiement do_not_honor sans fournir davantage d’explications. Votre client doit contacter 

FINECOBANK SPA

, son émetteur de carte bancaire pour en savoir plus, ou utiliser un autre moyen de paiement.

Your bank has rejected the payment intent initiated by Stripe. You should contact your bank to see why they keep rejecting it. You may also try with another credit card.

Unfortunatly we cannot do anything on our side, sorry.

Regards,

Hi,

According to the screenshot you have sent by email, you still have outdated versions of the addons.

Please update the plugin to the latest version as well as the add-ons too.

You can refer to our update procedure documentation

Hi,

Could you check if outgoing requests may be blocked by your server firewall or hosting provider?

Regards

Hi,

No, this is not possible with any of our add-ons yet.

Regards,

Hi,

On your account page here, do you have access to downloads and to the license keys for that order?

Hi,

On our side, some of them seem to be activated properly on the domain « bearjesholdings.com » since Nov. 11th.

Is everything ok now?